Last updated 13 September 2025

The Queensland Civil and Administrative Tribunal

If a dispute arises about goods or services, consumers can take action in the Queensland Civil and Administrative Tribunal (QCAT), which deals with disputes between consumers and traders involving up to $25 000 (sch 3 Queensland Civil and Administrative Tribunal Act 2009 (Qld)). However, the monetary limit for QCAT to deal with motor vehicle disputes, including those between traders and consumers, is up to $100 000. This limit was increased from $25 000 in 2019 under new laws to provide a more affordable and accessible way for consumers to resolve these disputes. The time limit for making a complaint is six years from when the dispute arose.

The tribunal is a low-cost forum. It provides for an upfront one-off filing fee, and fee waivers or reductions may apply in financial hardship. In addition, the tribunal may order the other party to pay the application fee in some circumstances.

The parties must represent themselves and legal representation is only allowed with the tribunal’s permission (with exceptions where the party is a minor or has impaired capacity). However, permission is not needed to engage a lawyer for advice or to prepare documents.

Where the tribunal does not have jurisdiction, consumers may bring an action in court.

Mediation

Consumers may try the court’s mediation service at dispute resolution centres in Queensland. It is required that the consumers have attempted to resolve the dispute themselves before applying for mediation.

Alternative dispute resolution schemes

Consumers can also take their complaint to alternative dispute resolution schemes depending on the goods or services purchased. Alternative dispute resolution is generally faster and less expensive compared to court litigation, and often held in private with a third-party facilitator. Schemes are free for consumers. There are schemes for most financial products and services.

Courts

For larger claims, consumers can commence legal proceedings in the Magistrates Court or District Court. Courts may award damages or orders to enforce or terminate the contract. Legal advice is needed.