Last updated 9 August 2016

Agencies that sign up consumers to meet people interested in forming personal relationships or attending social outings must comply with the Introduction Agents Act 2001 (Qld) (Introduction Agents Act) This Act allows consumers to cancel the contract at any time before 5 pm on the third clear business day of receiving a copy of the signed agreement without reason and without liability for damages for breaching the contract (s 58 Introduction Agents Act).

Part of the fee is kept by the agency if the agreement is cancelled (s 55 Introduction Agents Act). There are a number of requirements under this Act for introduction agreements, and consumers can take legal action in the Queensland Civil and Administrative Tribunal if the agent has not met those requirements and refuses to refund money paid by the consumer.