CHAPTER CONTENTS

Last updated 23 January 2017

click to download a pdf of this chapterDesired Outcome for a Complaint
Steps to Resolving a Complaint
Professional Negligence
‘No Win, No Fee’ Legal Help
Complaints about Health Care
Complaints Involving the Property, Motor and Debt Collection Industries
Complaints against Businesses

Most professionals have codes of conduct, ethics and professional standards with which they are required to comply. Making a complaint can help a client or customer to resolve their problem or concern, and may help the professional to provide a better service in the future.

The procedure of making and resolving complaints about professionals, such as doctors, dentists, engineers and accountants, differs for each profession and specific problems warrant expert advice.

Information about complaints against lawyers can be found in the Accessing Legal Assistance and Resolving Disputes chapter and against builders in the Buying, Selling and Building a Home chapter.