Last updated 3 August 2016

Refunds are statutorily available if a product is faulty, not fit for the purpose for which it was sold, or does not match the description given or the sample shown before purchase. A refund is not legally enforceable just because goods are cheaper elsewhere, were damaged by the consumer or are unwanted due to a change of mind.

Some retailers will give refunds regardless of the reason for returning them. Retailers are not legally obliged to provide a specific returns policy. It is important for the buyer to determine in advance what refund policy exists for the products they intend to purchase.