Last updated 13 September 2025

Refunds are statutorily available if a product is faulty, not fit for the purpose for which it was sold, of unsatisfactory quality, or does not match the description given or the sample shown before purchase. If the good is repairable, the seller can offer to repair the good before refund is required. The seller can also offer replacement. A refund is not legally enforceable just because goods are cheaper elsewhere, were damaged by the consumer or are unwanted due to a change of mind.

Some retailers will give refunds regardless of the reason for returning them. Retailers are not legally obliged to provide a specific returns policy. The Australian Consumer Law also prohibits the sellers from falsely advertising a refund policy. It is important for the buyer to determine in advance what refund policy exists for the products they intend to purchase.

If a service is not delivered competently, the consumer can require the service provider to reperform the service properly or claim compensation for example partial refund of the service fee.