Last updated 5 December 2022
A person might wish to make a complaint if:
- a professional charged them too much or more than they agreed
- the service was inadequate or different to what they expected
- the professional engaged in misconduct or acted in an unprofessional manner
- a professional caused damage to their property or person when undertaking their work
- in medical cases, a procedure caused unexpected side-effects.
A complainant should consider what outcome they wish to achieve. Possible outcomes include:
- receiving an apology or acknowledgement of a mistake
- having a problem or mistake fixed
- implementing change to prevent the same thing from happening to someone else
- receiving compensation.
Receiving compensation is generally only possible in the most serious cases and usually requires consulting a lawyer.