Last updated 24 August 2016
A person might wish to make a complaint if:
- a professional charged them too much
- the service was different to what they expected
- the professional engaged in misconduct or acted in an unprofessional manner
- the service did not work as expected
- a professional caused damage to their property or person
- in medical cases, a procedure caused unexpected side-effects.
A complainant should consider what outcome they wish to achieve. Possible outcomes include:
- receiving an apology or acknowledgement of a mistake
- having a problem or mistake fixed
- preventing the same thing from happening to someone else
- receiving compensation.
Receiving compensation is generally only possible in the most serious cases and usually requires consulting a lawyer.