Last updated 22 May 2026
The Office of Fair Trading (OFT) can take complaints from consumers about businesses. Part of the role of the OFT is to give information to consumers and businesses, and to help resolve issues in the workplace. A complaint about a professional could be made to the OFT if a professional is operating a business and the complaint relates to the business practices of the professional, rather than their professional work.
The OFT may investigate the complaint, refer it to another agency, conciliate the complaint, or return the complaint to the party to resolve. It cannot provide compensation or force a business to provide a refund or other remedy.
Consumers should review the OFT’s website for further information.