Last updated 16 August 2016

Discrimination can be either direct or indirect. Direct discrimination occurs when a person with a disability is treated less favourably than a person without a disability would be treated under the same circumstances. Under s 11 of the Anti-Discrimination Act 1991 (Qld) (Anti-discrimination Act) and s 6 of the Disability Discrimination Act 1992 (Cth) (Disability Discrimination Act), indirect discrimination occurs when a person is required to comply with an unreasonable condition that they do not or are not able to comply with because of their disability, and which is likely to have a greater effect on persons with a disability.

These anti-discrimination laws contain some exemptions that make what would otherwise be a discriminatory practice acceptable under certain conditions. For example, it is not unlawful to discriminate if a person with a disability requires special services or facilities (e.g. a person’s transport from one point to another), and it would impose unjustifiable hardship to provide these. In considering unjustifiable hardship, all the relevant circumstances of the case are taken into account, including:

  • the nature of the special services or facilities
  • the cost of supplying the special services or facilities
  • the number of people who would benefit or be disadvantaged
  • the financial circumstances of the person or organisation who is being requested to provide the special services or facilities
  • the nature of any benefit or detriment to all people concerned.

Making a complaint

People who believe they have been discriminated against can make a complaint to the Anti-Discrimination Commission Queensland or the Australian Human Rights Commission. These organisations can help people to decide whether it is better to make a complaint under the Commonwealth or the state anti-discrimination laws.

Process of making a complaint

Complaints must be made in writing. If anti-discrimination laws apply, the complaint will be investigated, and attempts will be made to conciliate the complaint.

If a resolution is not reached through conciliation, the person has the option of pursuing the matter in the Queensland Civil and Administrative Tribunal if the complaint was made pursuant to the Anti-discrimination Act, or to the Federal Court if the complaint was made pursuant to the Disability Discrimination Act.

For a full discussion on both the law and procedure for making a complaint about discrimination see the chapter on Discrimination and Human Rights.