Last updated 16 September 2025

As well as obligations to help borrowers in hardship under the National Credit Code, most lenders are signed up to an industry code that helps consumers and small business borrowers including:

  • Banking Code of Practice (effective from 28 February 2025)—for financial hardship (Part D1) and responding to disputes (Part D2; code and membership list (banks)). It covers small business and some investment lending by individuals
  • Customer Owned Banking Code of Practice (v2.0 effective from 28 October 2023)—for financial difficulties and responding to disputes (paragraphs 136-148; code and membership list (credit unions and building societies))
  • Mortgage and Finance Association of Australia Code of Practice (effective from 11 November 2023)—for hardship applications (Section 10) and responding to complaints (Section 7; code and membership list (non-bank credit providers, mortgage managers)); it covers some small business and investment lending.