Last updated 13 September 2025
CHAPTER CONTENTS
What is a Contract?
Legislation Affecting Enforceability of Contracts
Refunds
Lay-bys
Afterpay
Door-to-door sales
Telemarketing
Internet Sales
Unsolicited Goods or Services
Holiday Time Shares and Holiday Credits
Introduction Agencies
Phone, Internet and Pay TV Services
Energy Services
Training Colleges
Borrowing Money Interest Free
Buying a Used Car From a Dealer
Buying a Car Privately
Buying a Car Online
How to Take Legal Action about Goods or Services
In Australia, consumer rights are generally governed by a combination of contract law, the law of torts (e.g. fraud, misrepresentations and negligence) and a strong consumer protection regime. These laws protect consumers when they buy goods or services for personal use. This chapter provides general information for consumers to understand legal rights in the context of contract law and consumer law.
Queensland Law Handbook Online 