Last updated 25 February 2020

The journey starts with a person submitting an access request and, if approved, they become a participant in the National Disability Insurance Scheme (NDIS) (an access decision is a reviewable decision; see How to Appeal a National Disability Insurance Agency Decision below).

The participant then meets with a planner to discuss their support needs and a draft plan is prepared.

An NDIS plan is approved, incorporating a Statement of Goals and Aspirations, and a Statement of Supports (a decision to approve a statement of supports is a reviewable decision; see How to Appeal a National Disability Insurance Agency Decision below).

The participant, NDIA, plan manager or a combination of these then use the funds available in the NDIS plan to pay for supports for the participant. The participant has the choice and control over whom they engage to provide support.

Towards the end of the plan period (usually between 12 to 36 months), a scheduled plan review is conducted, and the NDIA approves a new Statement of Supports.

A participant can ask for an unscheduled review of their plan at any time if their circumstances change before the plan review date (s 48 NDIS Act).